Margin Media

How Margin works for vet clinics.

For the worried owner on hold while your front desk looks after the people in the room.

Where calls slip away today.

  • The front desk is with a client and a nervous dog. The phone keeps ringing.
  • A caller waits on hold, gives up, and tries another clinic.
  • Someone wants an appointment after you close. The message is picked up the next morning, if they left one.

What we set up for you.

  • Mia answers every call

    Day, night and weekends. Or only the calls your front desk can't get to.

  • Missed calls texted back

    A caller who hangs up gets a text from your clinic, offering to help.

  • Booking onto your calendar

    The appointment goes on your calendar while they're on the line.

  • Reminders and rebooking

    A reminder before the appointment, and a new time if they miss it.

  • Follow-up until they book

    Whoever called and didn't book is followed up until they book or say no.

  • Your portal

    Every call, text and booked appointment in one place, open any time.

This is where we'd start with most vet clinics. What you actually need is decided on your audit, and you only pay for the pieces you use. Ads aren't on this list. If you want more clients as well, that's decided on your audit too.

Calls can go live within days of your kickoff call. Texting starts once the phone carriers approve your number, usually a few days to a couple of weeks.

What you'd be able to see.

Every call, text and booking, in one place you can open any time. Yours would show:

  • Callers who hung up, and the text each one got back
  • Appointments booked outside office hours
  • Calls answered while your front desk was with a client
  • Who needs a call from your team, and why
Mia's daily report in the Margin portal: who reached out, calls answered, people texted, appointments booked. Sample office with made-up people.
Mia's daily report, the first thing an owner sees each morning. Sample office; the people are made up.
See it with a sample business

Rather hear it?

Mia is the AI who'd be answering your phone. Ask her anything about us.

Call Mia and ask how she'd answer the phone for a vet clinic.

Call Mia now

Questions vet clinics ask.

Can she tell an emergency from a routine call?

Anything urgent is passed straight to your team. On your audit we go through what counts as an emergency at your clinic and who should hear about it, before anything is built.

Can she take prescription refill requests?

She takes the details and passes them to your team as a short list of people to call back, with the whole conversation attached. Your team decides the rest.

Does it work with our practice software?

On your audit we look at the calendar and software you use and tell you plainly what connects and what doesn't.

We're full. Why would we need this?

Then you don't need more clients, and nothing on the list above is advertising. It's about the phone. Mia can pick up only the calls your team misses: at lunch, after hours and when the lines are busy. Your audit shows what's worth adding and what isn't.

Our clients are upset when they call. An AI?

Call Mia and judge for yourself. She never pretends to be a person, anything urgent is passed straight to your team, and she can pick up only the calls your team misses.

Do we have to change our phone number?

No. You keep your main number: Mia gets her own line and your number forwards to it, always or only when nobody picks up.

Apply for your free AI audit.

  • We break down your whole business
  • We find what's missing
  • We show you what we'd add

A 30-minute video call on Google Meet.

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