How do I get more Google reviews for my med spa?
By the Margin Media team · Updated
A med spa gets more Google reviews by asking every client, by text, within a day of the visit, with a direct link to the review form. Clients who are pleased are willing; they just never get asked at a moment when it takes ten seconds. Ask everyone, not only the ones you expect to be kind.
Why don't happy clients leave reviews?
They mean to and forget. At checkout they are thinking about getting back to work. Finding your profile, tapping through to the review form and writing something is several steps, and a request made out loud at the desk is gone by the car park. A text with the link, sent while the visit is fresh, removes all of it.
What are the steps?
The whole method is a link, a message and a habit. What separates a spa with a steady flow of reviews from one without is that the request goes out after every visit, not when someone remembers.
- Get the direct review link from your Google Business Profile.
- Send a thank-you text within a day of the visit, with the link.
- Ask every client, since Google's rules do not allow asking only the happy ones.
- Reply to every review without confirming or revealing anything about the client's visit.
- Read new reviews in your team meeting, so staff see the result of asking.
- Check the count monthly and note which weeks the requests were missed.
What should a med spa avoid?
Do not offer anything in exchange for a review, do not write them yourself, and do not ask only clients you think will be positive. When you reply, never confirm that the reviewer is a client or mention a treatment, even if they did: thank them in general terms. Your medical director can tell you what your own rules on privacy and testimonials require.
How does Margin ask for reviews for a med spa?
Margin sets it up so that after each visit a thank-you text goes to the client with a link to leave a Google review, sent from your spa's texting number. It is the same message for every client. The portal shows reviews asked for and reviews left.
It can't write reviews, choose who gets asked, or promise a star rating, and you would not want it to. Requests start once carriers have approved the texting number. Replies to reviews stay with you.
What Margin sets up for this.
- Review requests after each visit
- Your portal: every call, text and booking
- Google profile and local ranking
What a business needs is decided on its audit. It is a one-time setup fee and a monthly fee, with exact numbers on the audit.
How Margin works for med spasSee the portal with a sample businessThe Med Spa Accelerator
Related questions
When is the best time for a med spa to ask for a review?
Within a day of the visit, while it is fresh. A med spa that waits a week is asking someone who has moved on. A text is better than asking at the desk, because the link is right there.
Can a med spa reward clients for leaving a review?
No. Google's rules do not allow reviews given in exchange for a reward, and a med spa that does it risks having reviews removed. Ask plainly, thank people, and make the link easy to use.
How should a med spa respond to a negative review?
Briefly, politely and without details. A med spa should thank the person for the feedback, invite them to contact the spa directly, and never discuss their visit in public. Then deal with the substance privately.