What should a med spa ask before buying an AI receptionist?
By the Margin Media team · Updated
Before buying an AI receptionist, a med spa should ask what it does when it doesn't know the answer, how a caller reaches a person, where bookings end up, what it will and won't say about treatments, and how the agreement ends. Then call the vendor's demo line as a difficult client would.
Which questions matter most?
These are the ones where the answers differ between vendors, and where a vague reply should worry you. Ask for each answer in writing, and ask what happens in your spa specifically, not in general.
- What does it say when it can't answer a question?
- How does a caller get to a person, and how fast is my team told?
- Where do bookings land, and does it work with the booking software I use?
- Can I read every conversation?
- Does it say it is an AI when asked?
- What does it do with a clinical concern after hours?
- What is the notice period, and who keeps the phone number?
What should you ask about privacy and regulation?
Ask directly, and expect a specific answer in writing. What a med spa owes its clients on privacy depends on how it is set up and where it operates, and your medical director or lawyer can tell you what applies. A vendor who answers with a breezy yes to everything, without asking how your spa is structured, has not understood the question.
How do you test one?
Call the demo line three times. First as an easy new client asking to book. Then as someone asking whether a treatment is right for them, to see that it declines and offers a consult. Then as someone irritated who wants a person. What it does on the second and third calls tells you more than any brochure.
How does Margin answer these for a med spa?
Plainly, including where the answer is not yet. Mia does not guess: she takes details and passes them to your team with the conversation attached. She says she is an AI when asked. Bookings land on the portal calendar and the office is told. Every call has a transcript in the portal. Either side can end the agreement with 30 days' notice unless yours says otherwise.
Booking software, privacy and anything else particular to your spa are gone through on the audit, before anything is built, and you are told what can and can't be done. Her demo line is (689) 345-9108.
What Margin sets up for this.
- Mia, the AI receptionist, on every call
- Booking onto your calendar
- Your portal: every call, text and booking
What a business needs is decided on its audit. It is a one-time setup fee and a monthly fee, with exact numbers on the audit.
How Margin works for med spasSee the portal with a sample businessThe Med Spa Accelerator
Related questions
Does an AI receptionist work with a med spa's booking software?
It depends on the software and the vendor, so ask for a specific answer about yours. A med spa should find out exactly where a booking lands and who has to do what afterwards before signing anything.
Do I have to change my med spa's phone number to use an AI receptionist?
Usually not. A common setup is that the med spa keeps its main number and forwards calls to the AI receptionist's line, either always or only when nobody picks up. Confirm who keeps which number if you leave.
How long does it take to set up an AI receptionist for a med spa?
Ask each vendor. Answering calls can start within days, once the med spa has supplied its hours, treatments and rules. Texting takes longer, because phone carriers must approve the business's number first.